The findings also reveal European executives see investing in cloud and AI as becoming central to CX strategy. Providing personalised support as part of an excellent CX is more than ever the goal for all companies. With digital channels now critically important, technology is key to remaining forefront of delivering the best CX. The results come from the third edition of the research, which surveyed 1,035 business executives across five major European markets. The survey highlights the trends and evolution in the market, which will be published across three eBooks, analysing: How AI is changing European contact centres, the Natural Language Processing (NLP) challenges in the contact centre industry, and ways contact centres can improve CX using AI.

The COVID-19 pandemic has accelerated digital transformation in contact centers, making the use of cloud technology and AI the norm for someand desired future norm for many. As consumer expectations around service continue to change, and contact centers become the digital hub for a company's customer experience, leaders must utilize cloud and AI to make customer interactions and experiences more personalized and meaningful. For those looking to harness this opportunity, the answer lies with the concentrated use of these technologies to amplify customer service and contact center agent performance. This is what leaders must understand about the ways cloud and AI are changing the contact center and how they can identify moments to enable more meaningful customer engagement and enhance the agent experience with new technology. According to recent research from Deloitte Digital, at the end of 2020, only 32% of surveyed organizations were running contact center technologies in the cloud; now, 75% expect to make the move within the next two years.This is important, as cloud technology is particularly critical to contact centers, as it enables more flexible and iterative adjustment of capabilities, scale and processes for leaders, as well as drives momentum across everything in the contact center, from the core telephony platform to interaction recording to workforce management.

BARCELONA, June 28 (Reuters) - IBM (IBM.N) will offer telecom operators Verizon (VZ.N) and Telefonica (TEF.MC) new services ranging from running 5G over a cloud platform to using artificial intelligence, the U.S. technology company said on Monday. Big technology players such as Microsoft (MSFT.O) and Amazon (AMZN.O) are vying for a share of 5G revenue by offering telecom operators next-generation software tools. IBM, using technology it obtained from buying software firm Red Hat, will offer the telecom operators cloud services to run their networks and assist them in selling products tailored to customers. No financial terms were disclosed about the tie-ups, which broadened IBM's existing partnerships with the two firms. A cloud platform uses software instead of physical equipment to perform network functions, helping telecom operators build 5G networks faster, reduce costs and sell customised services.

The global pandemic has put a spotlight on personal safety and security, so it's unsurprising that the video surveillance market is surging as well. Globally, it hit $45.5 billion this year, while AI technology, which is being integrated into video surveillance products at every price point, will hit $100 billion by the year 2025. Both consumers and small- and medium-size businesses are increasingly looking for solutions to manage the safety and security of homes, businesses and assets. More importantly, they're in search of solutions that incorporate sophisticated new video analytics, AI and cloud-based storage technology. Manufacturers are racing to meet the demand, according to a report by IFSEC Global.

By Howard Solomon A new report highlights a growing fear among Canadians that's tied to the rapid advancement of artificial intelligence. An online study conducted by Environics Research Group revealed that 77 per cent of Canadians are concerned that AI is advancing too quickly to properly understand its potential risks. The survey of 1,200 Canadians was sponsored by TD Bank back in May, and also indicated a growing concern around biases in how the technology is developed. Additionally, sixty per cent of Canadians worry about a lack of diversity in the growing field of AI. The results don't shock Tomi Poutanen, chief AI officer for TD and co-founder of Layer 6, but he said they do signal a growing awareness of AI's transformative capabilities, and people are looking to banks to validate its adoption.

The global AI market is expected to grow from $21.46 billion in 2018 to $190.61 billion by 2025. On the other hand, however, the public cloud industry stood at $182.4 billion in 2018 and is projected to grow 17.5% in 2019 to total $214.3 Unlike AI, the cloud industry has already trodden the path from hype to broad adoption, and become a different beast altogether. With the cloud industry propelling this sort of growth, could the forecasts about AI adoption ultimately prove to be conservative? Or, perhaps it's time we realised that the AI and cloud computing industries are not mutually exclusive.

Microsoft Research India on Wednesday announced the launch of a center for Societal impact through Cloud and Artificial Intelligence (SCAI). Part of the Microsoft Research (MSR) Lab in Bengaluru, this center will focus on creating and nurturing projects that can have real-world and large-scale societal impact. Through SCAI, MSR India will collaborate with a number of partners, such as academia, startups and NGOs. "I am excited about the creation of the center for Societal Impact through Cloud and Artificial Intelligence and I am looking forward to the efforts and collaborations ahead. There are so many opportunities to leverage recent advances in cloud computing and AI technologies to address long-term societal challenges spanning multiple sectors and realms, including health and wellness, education, transportation, and agriculture," said Eric Horvitz, Technical Fellow and Director at Microsoft Research.

The costs associated with information technology products and services in Australia are expected to reach A$93 billion in 2019, while 28 per cent of spending within key enterprise IT markets globally is expected to shift to the cloud by 2022. Developments in cloud computing and Artificial Intelligence(AI) have changed what's possible in regard to software services which can be provided to organisations. Each year, solutions powered by the cloud and AI are deployed by enterprise businesses to improve the efficiency of business operations and the productivity of employees. Business communication methods are one area that has and will continue to benefit greatly from improvements in cloud technology and AI. This advance in technology is allowing businesses to seek quicker and more simple communication in an increasingly mobile world.

In this talk you will learn what you need to know in order to build intelligent Cloud solutions with power of AI and Machine Learning. I will show you how to build a web app that can search through text, documents and images, and insights on Azure Search and Cognitive Services that enable to build such solutions.

Mon 12 Nov 2018 08.21 EST Last modified on Mon 12 Nov 2018 10.30 EST The world of work is changing. Machine learning, the internet of things (IoT) and cloud computing are altering how society views employment and the tasks that are currently performed by humans. The World Economic Forum predicts that new technologies will create 133m jobs over the next three years – and these new roles may involve humans working closely with new technologies. As previously unconnected machines are hooked up to the internet, more data about their performance can be collected, resulting in the need for human jobs to adapt. The marine division of construction company Caterpillar, for instance, has been attaching sensors to generators, engines and fuel meters onboard ships.